The Service Agreement is a written agreement that you decide as a Service Provider with your NDIS participant, on what are the expectations, rights and responsibilities for both you as the Service Provider and the client.
We should note that your client does not NEED to enter into any written agreement if they do not want to.
However, the Service Agreement is so commonly used by Service Providers as a way to clarify and describe what services and supports are to be delivered for the participant and protect the Service Provider to their rights and responsibilities should there be any incidents.
With a written Service Agreement, you can ensure that both you (the Service Provider) and the participant are on the same page.
NDIA (National Disability Insurance Agency) is not a part of the negotiation between the Service Provider and participant. However, the NDIA can interfere if it is not under the NDIS Act 2013 and NDIS Pricing Arrangements and Price Limits (check out our blog for the 2021 version of the NDIS Pricing Arrangements and Price Limits).
It is important that your Service Agreement is able to comply with other obligations listed below:
Your FREE Starter Service Agreement Template is right here! Just click the button below
Things can get a little complicated in creating a solid Service Agreement. So here, we have compiled possible sections that you should have in your service agreement. All these sections have been written out in our FREE Starter Service Agreement Template. Just click the button above, to grab your FREE copy right now!
Here is a list of things that you should consider adding to your Service Agreement:
Now that you know what a Service Agreement is and what's required.
Below is a library of links that we think would help you get on the right track to completing a Service Agreement both you and your client would be happy with.
In it, includes links to the NDIS pages that you should check out, other templates that we have referenced from our NDIS Service Agreement Template, and a few others.
After creating a solid service agreement for your clients, you can also try our app to simplify your Home Care service management. Book a Demo Now and Try it for FREE!.
